Log your first job

1. Open Jobs and select New job.
2. Find the customer, then choose the Site and the Contact.
3. Tick any Assets the job is about, for example the boiler that’s leaking.
4. Choose the Job type. It fills in a suggested Priority and duration.
5. Write a short Summary your team will recognise, like “No heating, boiler showing F28”.
6. Select Create.

The job starts at New Job and appears in the planner’s Unassigned list, ready to book.

How urgent is it?

The priority sets the SLA: how soon you’ve promised to attend and to fix. By default:

Priority	Attend within	Fix within
P1 Emergency	2 hours, round the clock	24 hours
P2 High	4 business hours	2 working days
P3 Normal	2 working days	5 working days
P4 Planned	10 working days	no target

You can change these in Settings → Priorities & SLAs. If you pick a different priority from the one the job type suggests, Sustainable ERP asks why, so there’s a record.

If the site is covered by a maintenance contract, the job picks up the contract’s own targets. See Contract SLAs.

Next

Book it and send it to an engineer