Raise a request

Use the portal to ask for work at one of your sites. For an emergency, such as a gas smell, phone as well. The number is on the request page.

1. Select Raise a request.
2. Under 1 · Where, choose the site. If you know which equipment it is, choose it under Equipment (optional).
3. Under 2 · What’s wrong, choose the Type of problem if it’s listed, give it a Short title and Describe the problem.
4. Add photos or documents if they help.
5. Under 3 · How urgent, answer each question Yes or No. Your answers set how quickly the work is attended.
6. Add Access notes for the engineer and Your order number if you have them.
7. Select Send request.

You see your reference straight away, and you get an email with it.

Follow it under Requests. When the work is booked, it becomes a job and you can follow it under Jobs & visits.

You only see the sites your organisation gave you access to. If you need another site, ask your portal administrator.