Emails aren't arriving
Who emails come from
Section titled “Who emails come from”Emails to your customers, suppliers and team show your company name, for example Northbank Mechanical via Sustainable ERP. They’re sent from no-reply@sustainable-erp.co.uk, so they reach inboxes reliably.
When someone replies, the reply goes to the email address in Settings → Company & branding, not to us. Keep that address up to date.
Nothing at all is arriving
Section titled “Nothing at all is arriving”Check the email address in Settings → Company & branding is filled in and correct. If it still doesn’t work, contact us.
Some people get them, others don’t
Section titled “Some people get them, others don’t”- Check the email address on the contact or user.
- Ask them to look in junk or spam.
- Check the rule is on in Settings → Notifications.
- For invoices, check the customer’s Billing email.
If an address doesn’t exist or has blocked emails before, Sustainable ERP stops trying it and the message shows as failed.
Every message Sustainable ERP tries to send is listed on the job’s timeline, with whether it went.