Accept or decline a quote
For customers using the portal
Quotes waiting for you show on the home page and under Quotes.
- Open the quote.
- Read the work, prices and terms. Tick any optional extras you want.
- Select Accept quote, type your name, add your order number if you have one, sign, and tick to agree.
- Or select Decline, say why, and confirm.
The office is told straight away.
Ask a question
Section titled “Ask a question”Under Ask a question, type your question and select Send question. The office gets back to you.
If you can’t accept it
Section titled “If you can’t accept it”- Your organisation may let only some people accept quotes. You can still read it.
- You may have an approval limit, including VAT. Optional extras you tick count towards it. Over it, you can decline or ask a question, but a colleague who can approve it must accept it. The office is told.
- If the quote changes while you’re reading it, you’re asked to read the new version first.
Ask your portal administrator if you need to accept quotes.