Fix a document that wasn't sent

When QuickBooks is connected, each invoice shows its Accounting status near the top:

• Sent to QuickBooks: it’s there.
• Waiting to send: it’s queued, or the package is busy. It’s retried for you.
• Waiting for the accounting mapping: a VAT rate or account isn’t mapped yet. See Map VAT rates and accounts.
• Not sent: QuickBooks refused it. The reason is shown.

Send it again

1. Fix the cause shown. For example, a number already used in QuickBooks.
2. Select Retry on the invoice.

To see everything at once, open Settings → Integrations and the Sync log tab. Filter by Failed or Skipped, and select Retry on any row.

Accounts staff get an alert when something fails. You need the permission to issue invoices to retry.

Documents issued before you connected QuickBooks are never sent.