Mark a job as Awaiting Parts

When an engineer needs a part you don’t have, mark the job so everyone knows why it’s waiting.

1. Open the job and select Awaiting parts.
2. Choose a reason, or type one, for example “Heat exchanger on order, due Thursday”.
3. Confirm.

By default the SLA clock pauses while a job is waiting for parts. You can change that in Settings → Priorities & SLAs.

When the parts arrive

1. Open the job and select Parts received.
2. The job goes back to Attended (or New Job if nobody has been yet) and shows up in the planner, ready for the next visit.

Then book the return visit.