Cancel or reopen a job

Cancel a job

1. Open the job and select Cancel job.
2. Choose a reason, for example Customer cancelled or Duplicate job.
3. Confirm.

Any visits not yet done are cancelled, the engineers are told, and the customer is emailed. The job stays on record at Cancelled; nothing is deleted.

Reopen a completed job

Sometimes a job marked Complete turns out not to be. Select Reopen, give a reason, and the job goes back to Attended so you can book another visit.

Reopening needs the right permission. If you don’t see the button, ask your administrator.

Raise a follow-on instead

If the original job was done properly and this is new work, raise a follow-on rather than reopening. Open the job’s menu, choose Raise follow-on, then pick:

• Remedial job for extra work found during the visit.
• Callback if the customer called back about the same fault. Callbacks count against first-time fix in your reports.