# Priorities and SLA targets

Set how quickly you promise to attend and fix each priority, when the clock runs, and when you are warned.

Open **Settings → Priorities & SLAs**. Each priority has:

- **Attend within**: how soon an engineer should arrive. Met when they tap **I've arrived on site**.
- **Fix within**: how soon the job should be complete. Optional.
- **Clock runs**: **24/7** or **Business hours**. Business hours come from your company settings.
- **Warn at**: the office is alerted when this much of the time is used, 75% by default.

The defaults are in [Log your first job](/start/log-your-first-job/). Change them to match what you promise your customers.

New jobs use the new targets; jobs already logged keep their due times.

## Other job rules on this page

- **Pause the SLA clock while a job is Awaiting Parts** (on by default).
- **Customers on stop**: **Warn, then allow** or **Block new jobs**.
- **Push quiet hours**: hold non-urgent pushes to engineers overnight. P1 jobs are always sent.

Contracts can have their own targets. See [Contract SLAs](/contracts/contract-slas/).