# For the office team

A dispatcher's day in Sustainable ERP: new requests, booking visits, sending work and handling jobs that come back.

## Through the day

1. Check **Enquiries** for new requests and [turn them into jobs](/jobs/log-an-enquiry/).
2. Book unassigned jobs on the [planner](/planner/book-a-visit/).
3. Keep an eye on **Jobs → SLA at risk**.
4. Watch for jobs at **Attended**: an engineer said more work is needed. [Here's what to do](/jobs/when-an-engineer-answers-no/).

## End of the day

- [Send tomorrow's work](/planner/send-tomorrows-work/) with **Dispatch day**.
- Check the planner shows **Day accepted** for engineers starting early tomorrow.

## When plans change

- [Move a visit](/planner/move-a-visit/) to another time or engineer.
- [Mark a job as waiting for parts](/jobs/awaiting-parts/), and [order or reserve the parts](/stock/parts-for-a-job/).
- [Cancel a job](/jobs/cancel-or-reopen/) and let everyone know.