# Raise a request

Ask your contractor to fix something through the customer portal, with photos and access notes, and get a reference straight away.

Use the portal to ask for work at one of your sites. For an emergency, such as a gas smell, phone as well. The number is on the request page.

1. Select **Raise a request**.
2. Under **1 · Where**, choose the site. If you know which equipment it is, choose it under **Equipment (optional)**.
3. Under **2 · What’s wrong**, choose the **Type of problem** if it's listed, give it a **Short title** and **Describe the problem**.
4. Add photos or documents if they help.
5. Under **3 · How urgent**, answer each question **Yes** or **No**. Your answers set how quickly the work is attended.
6. Add **Access notes for the engineer** and **Your order number** if you have them.
7. Select **Send request**.

You see your reference straight away, and you get an email with it.

Follow it under **Requests**. When the work is booked, it becomes a job and you can follow it under **Jobs & visits**.

You only see the sites your organisation gave you access to. If you need another site, ask your portal administrator.