# Follow a job

See where a job is up to, when the engineer is coming, notes and photos, and download the job report from the customer portal.

1. Open **Jobs & visits**. **Open** shows work still going on; **Finished** shows completed and cancelled jobs.
2. Select a job's reference.

The job page shows:

- where it's up to, such as **Visit booked**, **Engineer on the way** or **Complete**,
- each visit's date and time, and the engineer's first name once the visit is sent to them,
- **Updates** from the office, and your own comments,
- photos, job reports and certificates you can download.

## Add a comment

Use **Add a comment** to tell the office something, such as where to find a key. Select **Send to** and the company's name. The office is told, and your comment stays on the job with your name.

The home page shows your open jobs and visits planned in the next 30 days.