# Accept or decline a quote

Read a quote in the customer portal, accept it with your signature and order number, decline it, or ask a question.

Quotes waiting for you show on the home page and under **Quotes**.

1. Open the quote.
2. Read the work, prices and terms. Tick any optional extras you want.
3. Select **Accept quote**, type your name, add your order number if you have one, sign, and tick to agree.
4. Or select **Decline**, say why, and confirm.

The office is told straight away.

## Ask a question

Under **Ask a question**, type your question and select **Send question**. The office gets back to you.

## If you can't accept it

- Your organisation may let only some people accept quotes. You can still read it.
- You may have an approval limit, including VAT. Optional extras you tick count towards it. Over it, you can decline or ask a question, but a colleague who can approve it must accept it. The office is told.
- If the quote changes while you're reading it, you're asked to read the new version first.

Ask your portal administrator if you need to accept quotes.