# Mark a job as Awaiting Parts

Put a job on hold while parts are on order, pause its SLA clock, and send it back to the planner when they arrive.

When an engineer needs a part you don't have, mark the job so everyone knows why it's waiting.

1. Open the job and select **Awaiting parts**.
2. Choose a reason, or type one, for example "Heat exchanger on order, due Thursday".
3. Confirm.

By default the SLA clock pauses while a job is waiting for parts. You can change that in **Settings → Priorities & SLAs**.

## When the parts arrive

1. Open the job and select **Parts received**.
2. The job goes back to **Attended** (or **New Job** if nobody has been yet) and shows up in the planner, ready for the next visit.

Then [book the return visit](/planner/book-a-visit/).