# Fix a document that wasn't sent

See whether an invoice, credit note or payment reached QuickBooks, and send it again if it didn't.

When QuickBooks is connected, each invoice shows its **Accounting** status near the top:

- **Sent to QuickBooks**: it's there.
- **Waiting to send**: it's queued, or the package is busy. It's retried for you.
- **Waiting for the accounting mapping**: a VAT rate or account isn't mapped yet. See [Map VAT rates and accounts](/settings/accounting-mapping/).
- **Not sent**: QuickBooks refused it. The reason is shown.

## Send it again

1. Fix the cause shown. For example, a number already used in QuickBooks.
2. Select **Retry** on the invoice.

To see everything at once, open **Settings → Integrations** and the **Sync log** tab. Filter by **Failed** or **Skipped**, and select **Retry** on any row.

Accounts staff get an alert when something fails. You need the permission to issue invoices to retry.

Documents issued before you connected QuickBooks are never sent.