# Glossary

The words Sustainable ERP uses, in plain English: job, visit, site, asset, SLA, PPM, contract and more.

**Asset**: a piece of equipment you look after, like a boiler or a fire panel.

**Attended**: a job stage. An engineer went and said more work is needed.

**Awaiting Parts**: a job stage. You're waiting for parts before the next visit.

**Certificate**: a numbered document issued when a form passes, like a gas safety record, usually with an expiry date.

**Contract**: an agreement to maintain a customer's sites, with its own plans, response times and billing.

**Credit note**: a document that reduces what a customer owes on an issued invoice.

**Dispatch**: sending a booked visit to the engineer's phone.

**Enquiry**: a request you've logged but not yet turned into a job.

**Job**: the work for a customer at a site. It can take one visit or several.

**Maintenance plan**: recurring work on a contract, like a quarterly service.

**Planner**: the screen where you book visits onto engineers' days.

**PPM**: planned preventive maintenance. Regular servicing done on a schedule, not because something broke.

**Priority**: how urgent a job is (P1 to P4). It sets the SLA.

**Purchase order (PO)**: an order to a supplier for parts or materials, with its own number like PO-000012.

**Remedial job**: extra work found during a visit, raised as a follow-on.

**Reserved**: parts held for a particular job, so nobody else uses them.

**Site**: a place where you work for a customer.

**SLA**: the time you've promised to attend or fix a job.

**Stock location**: a place you keep parts, such as a warehouse or an engineer's van.

**Stock take**: counting what's really there and correcting the numbers in Sustainable ERP.

**Van stock**: the parts on an engineer's van, which they can use on their jobs.

**Visit**: one trip by an engineer to do all or part of a job.