# Emails aren't arriving

Who emails come from, where replies go, and what to check when invitations, quotes or job reports aren't reaching people.

## Who emails come from

Emails to your customers, suppliers and team show your company name, for example **Northbank Mechanical via Sustainable ERP**. They're sent from no-reply@sustainable-erp.co.uk, so they reach inboxes reliably.

When someone replies, the reply goes to the email address in **Settings → Company & branding**, not to us. Keep that address up to date.

## Nothing at all is arriving

Check the email address in **Settings → Company & branding** is filled in and correct. If it still doesn't work, contact us.

## Some people get them, others don't

- Check the email address on the contact or user.
- Ask them to look in junk or spam.
- Check the rule is on in **Settings → Notifications**.
- For invoices, check the customer's **Billing email**.

If an address doesn't exist or has blocked emails before, Sustainable ERP stops trying it and the message shows as failed.

Every message Sustainable ERP tries to send is listed on the job's timeline, with whether it went.