# Travel, arrive and pause

Start travelling, arrive on site, pause and resume a visit, and find the site details you need on the way.

Open the visit from **My Day**.

## On the way

1. Tap **Start travelling**. The customer is emailed that you're on the way.
2. Tap **Navigate** to open directions, or **Call site** to ring ahead.

Before you go in, read **Hazards** and **Access** at the top of the visit.

## On site

Tap **I've arrived on site** when you get there. This is the time the office's attend target is measured against, so tap it on arrival, not later.

You'll see the **Work steps**: photos, forms, materials and your work summary. Items marked **Needed before finishing** have to be done before you can finish the job.

## Pausing

If you have to stop, for example to collect a part or wait for the customer, tap **Pause** and choose a reason. Tap **Resume work** when you're back. Paused time doesn't count as time on site.