# Contract SLAs and coverage

Give a contract its own response times, and see how new jobs at the contract's sites pick it up.

Contracts often promise faster response than your usual service, for example "attend within 4 hours".

## Set the targets

1. Open the contract and go to **SLA & coverage**.
2. Tick **Contract target** for each priority the contract changes.
3. Enter **Attend within**, **Fix within** and the **Clock** (24/7 or business hours).
4. Select **Save SLA targets**.

Priorities without a contract target use your company's normal targets.

## What happens to new jobs

When you log a job or convert an enquiry at a site under contract, you'll see "Covered by contract…" with the attend time. The job:

- uses the contract's targets for its priority,
- is charged as **Contract** if the contract covers labour (you can change it),
- and is linked to the contract, so it shows on the contract's **Jobs** tab.

If a site is under more than one contract, you'll be asked which one, or choose **No contract**.